Shipping
By placing an order with our store, you agree to our Shop Policies. Please review them prior to placing an order.
SHIPPING - PROCESSING & TRANSIT TIMES
We do our best to process and ship your order as timely as possible. Most orders ship the next business day. Business days are Monday through Friday.
PLEASE NOTE: We have seen a dramatic increase in orders taking longer to arrive. Many factors come into play, including, but not limited to: weather events, carrier delays, holidays, etc. Please allow adequate time for your order to arrive. Carrier Delays have become more common. Carrier Delays are outside of our control, and we are not responsible for them. Refunds are not issued for Carrier Delays. If your package is late, you may return your order for a product refund; however, Shipping Charges are non-refundable as they are not guaranteed services by the Carrier.
Once your order is processed and shipped, transit time begins with the following day. The day an order ships is not a transit day and does not count toward the quoted processing time.
Our site allows you to choose the method your order will ship. Transit time ESTIMATES NOT GUARANTEES and are provided by the carriers. Bling Your Cake does not make these estimates nor do we have any control over them. Please note that USPS 1st Class Mail, USPS Priority Mail, and UPS Ground are NOT guaranteed services and transit times are only estimates. The ONLY guaranteed service is USPS PRIORITY EXPRESS MAIL. While most orders arrive within the estimated time frame, it is not a guarantee. Late or delayed orders do occasionally happen. We do not offer refunds for items or shipping charges for late or delayed orders shipped via USPS 1st Class Mail, USPS Priority Mail, and/or UPS Ground.
ORDER CANCELLATION
If you need to cancel your order, please contact us as soon as possible. If possible, we will honor your request; however, if your order has already been processed, we cannot cancel your order. Please note that there is a delay between when your order is processed and shipping notification is sent. Orders ship hours prior to sending notification. If your order has not yet shipped, we will attempt (but cannot guarantee) to cancel your order and refund your purchase minus a 75 cent cancellation fee. Unfortunately, the payment processing company keeps a fixed fee whether the order is shipped or not. If we are able to cancel your order, you will receive an email confirmation of the cancellation and subsequent refund, minus the fee kept by the payment processing company.
PAYMENT
All orders must be prepaid with US dollars in the form of a credit card. At this time, we do not accept Fax or Mail Orders. We accept Visa, Master Card, Discover, American Express, and PayPal. Please note that orders paid via PayPal E-check are different from a normal PayPal Payment and can delay shipment of your order by as much as two (2) weeks. Please plan accordingly if making payment via PayPal E-Check. Ownership of products transfers to you upon delivery to the carrier.
The current prices shown on this website supersede any previous price list. Due to market conditions, our prices may change without notice.
SHORTAGES
Shortages must be reported in writing within 1 business day from the date of delivery. Damaged items must be reported in writing within 2 business day from the date of delivery, with photos of the damage attached. Please submit problems via email to the contact us portion of our website for assistance in resolving any issue with an order.
PLEASE DOUBLE CHECK YOUR ADDRESS
We utilize USPS, Fed Ex, and UPS for all deliveries; however, we reserve the right to choose the shipping carrier in order to offer the most efficient delivery of your order. If you are unable to receive deliveries via USPS to your physical address, please enter a PO Box, as well. We are not responsible for packages that are returned for this reason. If your package is returned because it cannot be delivered due to "No Receptacle Available," you will be responsible for paying a second shipping charge to have it re-shipped.
Please enter your shipping address carefully and ensure that you can receive shipments to the address you provide. We are not responsible for orders that cannot be delivered due to incorrect or invalid shipping information. If your order is returned to us and must be reshipped, you will be asked to pay additional shipping and handling charges. If your order is returned to us and will not be reshipped, you will be credited for your merchandise only minus a 15% restocking fee. Shipping and handling charges are non-refundable.
We will require a signature confirmation of delivery for orders over $200.00. For smaller orders, it is not our policy to require a signature; however, in some cases, the carrier may choose to require a signature before releasing a package. Please note that if you request a signature be required for your package, a signature fee of $2.95 will be assessed.
Please note: Ownership of products transfers to you upon delivery to the carrier. We are not responsible for lost or stolen packages.
PROMOTIONAL SHIPPING
From time to time, we will offer discounted or free shipping promotions. These promotions apply to orders shipped within the United States only during the Promotional Period. Orders meeting the criteria of the promotions will automatically receive the promotional shipping rate. Please note that if you need to return a product or products orders with the promotional shipping and the return causes your order to drop below the minimum order amount for the promotion, your refund credit will be issued minus the actual shipping charges incurred to send your order.
EDIBLE ICING SHEETS
Due to edible ink being "food coloring ink", some colors may not print with exactly the same shades as they appear on the source image file. This is a known issue with all edible print systems and considered to be normal. Black food coloring is made using many colors and as a result, any areas with grey shading can sometimes have a blue, green or purple hue to them, although we do our best in printer calibration to avoid or at least minimize such effect whenever possible and it almost never happens. This will be more apparent in black and white photos. Colors like blue, green, red, yellow, orange, pink and purple print well but may not be exact matches.
Edible ink will come close but will not be an exact match for what you see on a computer screen, printed paper, and photograph. We certainly understand that your design is important, and we will strive to provide as close a match as possible
***INTERNATIONAL SHIPPING***
We are happy to ship orders to our International Friends. All international shipments are sent via USPS 1st Class International Mail.
PLEASE NOTE: International shipments vary GREATLY in transit time. We will ship your order quickly, but please allow a minimum of 3 business weeks for your order to arrive. This is just a base estimate and international orders can and sometimes do take longer. Items will typically leave the US in about a week, but once they enter the incoming country, they can stay in customs for anywhere from 2 days to 4 weeks. Please allow plenty of time to receive your order. We have absolutely NO control over the amount of time an item spends in transit or in customs. We do NOT offer refunds for postal/customs delays or losses. You are welcome to request a special listing to purchase insurance if you are concerned about the loss of product once your order is shipped or upgrade your shipping to a faster service. We will be happy to assist you.
INTERNATIONAL BUYERS: Please keep in mind that any & all customs fees and taxes are the responsibility of the buyer. Upon purchasing an item from us, you are agreeing to pay these fees at the time of delivery. If an item is sent back to us for refusal to pay said fees, a 30% restocking fee will be subtracted from the original purchase price refund. Shipping is non-refundable.
CUSTOMS AND DUTY FEES
Customs and import duties are charged to the customer once the package reaches the destination country. These charges are the sole responsibility of the customer, and will vary from country to country. Customs and import duties are NOT included in our shipping charges. We have no way of estimating or anticipating fees that may be assessed by the receiving country. We will not mark your package as a gift.
US EMBASSY AND CONSULATE SHIPMENTS
Packages shipping to U.S. Embassy or Consulate addresses are considered international.
APO/FPO ADDRESSES
APO and FPO addresses are not considered international. They are handled by the U.S. Military, and the shipping chart for domestic orders should be used when shipping to such addresses. All orders shipping to these destinations will ship U.S. First Class Mail only. We do not offer expedited shipping methods to APO or FPO addresses.
US TERRITORY ADDRESSES
Shipments to Guam, Virgin Islands, Puerto Rico, and Saipan are not considered international, and they follow guidelines for domestic shipments. All orders shipping to these destinations will ship U.S. Priority Mail only. We do not offer expedited shipping methods to U.S. territories.